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Can I track my order?
Yes, once your order is shipped, we'll send you a tracking number so you can monitor its delivery status.
Do you ship internationally?
Currently, we ship to select international destinations. Please check our shipping policy for a list of countries.
How can I change my delivery address after placing an order?
If your order hasn't been shipped yet, contact our customer service
immediately to update your address.
What do I do if my order arrives damaged?
Please take a photo of the damage and contact our customer service for a
replacement or refund.
Can I expedite my shipping?
Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method at checkout.
What happens if I'm not home to receive my package?
Our carriers will leave a notice and instructions for rescheduling
delivery or picking up your package.
Do you offer a pick-up option?
Currently, we do not offer a direct pick-up option. All orders are delivered via our shipping partners.
Is shipping carbon-neutral?
We are committed to sustainability and offer carbon-neutral shipping
options.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over a certain amount. Please check our shipping policy for more details.
How long does delivery take?
Delivery times vary based on your location and the shipping option you select at checkout. Estimated delivery times will be provided when you place
your order.